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Webex Calling: Top Reasons It’s the Right Choice
- Cisco’s Complete Calling Solution
Cisco offers a comprehensive portfolio, including Webex Calling (Cloud IP PBX), the Webex app (soft client), IP phones, headsets, analog gateways, and PSTN gateways.
This all-in-one approach minimizes reliance on multiple vendors, reducing risk, complexity, and costs. Cisco’s solution facilitates seamless integration and simplifies troubleshooting and feature rollouts.
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- Other vendors may require a combination of products, whichcan complicate setup and support. For example, using different vendors for
cloud calling and IP phones can create dependencies that increase maintenance costs and decrease functionality. - Additionally, Cisco allows for easy integration with video devices and Webex Contact Center, all managed within the Webex Control Hub.
- Other vendors may require a combination of products, whichcan complicate setup and support. For example, using different vendors for
2. Advanced Calling Features and Continuous Innovation Webex Calling is packed with innovative calling features that enhance productivity and user experience. Here are just a few highlights:
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- Multiline support on IP phones and the Webex app
- Hot desking for phone login and desk reservation on select devices
- Advanced audio intelligence (noise removal, HD voice, AI-powered codec)
- Powerful user portal for calling preferences, customizable by admins
- Enhanced routing capabilities for better call control
- Webex Attendant Console for managing high call volumes
- Survivability features that maintain calling capabilities during outages
- Native call recording options with partner solutions available
Cisco’s commitment to innovation means new features are regularly added.
3. Built-In Customer Experience Options Webex Calling offers integrated customer experience solutions:
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- Customer Experience Basic: Free with Webex Calling, includes call queue capabilities, agent controls, and reporting.
- Customer Experience Essentials: A paid add-on with advanced agent features, supervisor controls, and caller ID screen pop functionality.
These options can meet basic call center needs without requiring a full contact center solution.
4. Microsoft Teams Integration For organizations standardized on Microsoft Teams, Webex Calling offers seamless integration, enabling Teams to serve as the client while leveraging Webex Calling for advanced call handling.
This integration is license-free, client-side, and easy to deploy.
5. Superior Management with Webex Control Hub Webex Control Hub provides a single pane of glass for managing all Webex services, including Calling. Key capabilities include:
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- Bulk user/device management, analytics, and reporting
- CUCM migration tools
- Device and headset management
- Role-based admin access
- Planned AI Assistant to simplify configuration
Control Hub also offers integrations like Webex Calling with ThousandEyes for network insights and tools for measuring carbon emissions from Cisco devices.
6. Unique CUCM Migration and Coexistence For CUCM customers considering cloud calling, Cisco offers a unique migration path:
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- Support for eligible IP phones and gateways from CUCM to Webex Calling
- Minimal disruption when using the Webex app as a softphone
- Migration tools and dial plan compatibility for a smooth transition
- Coexistence options allow CUCM and Webex Calling users to share presence and contacts
Plus, Webex Calling orders include complimentary CUCM support during the migration period.
7. Flexible Commercial Offerings and Additional Services Webex Calling is available through various Flex 3 subscription options with numerous benefits:
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- Free local gateway (CUBE) licenses
- Free messaging licenses and Webex Control Hub ProPack included
- EA options offer workspace licenses, video endpoint registration, and growth allowance
For those selecting the Webex Suite, you’ll receive a comprehensive bundle covering messaging, calling, events, and audience engagement tools.
8. Webex Calling APIs for Customization Webex Calling provides powerful APIs for provisioning, configuration, call control, and event management. These allow for automation, caller ID screen pop scenarios, and more customized workflows, especially useful in retail or customer service environments.
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