Purpose and Commitment
Crystal Networks Saudi Arabia Ltd is committed to maintaining the highest standards of integrity and ethics in our business operations. This Code of Conduct defines the principles, values and expectations that guide our behavior, both internally and in our relationships with clients, partners, suppliers and the broader community.
As part of our compliance with ISO 37001:2016 Anti-Bribery Management System (ABMS), this code also reinforces our zero-tolerance toward bribery & corruption, while promoting transparency, accountability, and ethical decision-making across all levels of the organization.
All employees and partners are required to complete annual training and certify their understanding of this Code.
Scope and Application
This code applies to all employees, partners, contractors, suppliers, and anyone acting on behalf of the organization. It is integral to the development of a transparent and accountable culture where bribery and any form of unethical conduct are prohibited.
- Professionalism and Respectful Behavior: We foster a work environment built on respect, fairness, and courtesy. Employees must treat colleagues, clients, and partners with professionalism and dignity at all times. Harassment, discrimination, bullying, or any form of disrespectful or inappropriate behavior is strictly prohibited.
- Integrity, Honesty and Transparency: All business dealings must be conducted with honesty, integrity, and fairness. Employees are expected to be – truthful in all communications, – uphold transparency in decision-making, – avoid deception or manipulation for personal or organizational gain.
- Zero Tolerance to Bribery and Corruption: We maintain a strict zero-tolerance policy toward bribery and corruption. Employees, contractors, and partners must not offer, solicit, give, or accept bribes or facilitation payments, either directly or indirectly. All third-party engagements must undergo proper Due Diligence to ensure alignment with our anti-bribery values & standards. Off-book funds, indirect payments, or facilitation payments are strictly prohibited and must be reported immediately.
- Conflict of Interest: Employees must avoid any situation where personal interests may conflict with the interest of Crystal Networks. All potential conflicts must be disclosed to management and resolved in a transparent manner. This includes both internal conflicts (e.g. family supervision, external employment) and external conflicts (e.g. personal relationships with vendors, partners, or Cisco representatives that could bias business decisions). A formal COI Disclosure form must be submitted to Compliance for every potential conflict. Disclosures will be logged and reviewed quarterly in the Conflict-of-Interest Register. Unresolved conflicts may lead to reassignment or disqualification from certain duties.
- Confidentiality and Privacy: All employees are responsible for safeguarding confidential and sensitive information, including but not limited to: – client data, – financial records, – business strategies, – intellectual property. Unauthorized disclosure or misuse of confidential information is a serious breach of this Code. We also require partners and third parties to comply with Cisco’s privacy and data protection expectations, especially when handling customer or Cisco-proprietary data.
- Responsible use of Company Resources: Employees are expected to use Crystal Networks Saudi Arabia Ltd ‘s assets, including equipment, facilities, data & and supplies, responsibly and exclusively for business purposes. Minimal personal use may be permitted as long as it does not interfere with job duties or violate company policy. Use of company assets must never be diverted for political contributions, bribery, or personal gain involving Cisco-related transactions.
- Gits, Gratuities and Hospitality: To maintain the integrity and impartiality of our organization, employees are prohibited from accepting gifts, favors, or hospitality that could improperly influence decisions or create a conflict of interest. Nominal gifts of appreciation that are customary in business practice may be accepted, subject to prior approval & company policy. Always refer to our Monetary Thresholds for compliance. Hospitality involving Cisco customers must follow Cisco’s gift and entertainment thresholds. No payments should be made to any government officials on behalf of Cisco.
- Training and Awareness: Crystal Networks provides regular training on the Code of Conduct, Anti-Bribery policies, and ethical standards to ensure that everyone understands their responsibilities and can identify potential risks before they arise.
- Reporting Violations and Whistleblower Protection: We strongly encourage reporting any suspected violations of this Code, including unethical conduct, harassment, discrimination, bribery, or conflicts of interest. Reports can be made confidentially to our whistleblowing channels, either email to whistleblowing@crystalnetworks.me or to our anonymous e-Web Form on our website. Whistleblowers are fully protected against retaliation, & all reports are handled with strict confidentiality. Failure to report known misconduct is itself a violation of this Code. Retaliation against any reporter acting in good faith is strictly prohibited under company policy. Cisco’s global EthicsLine is also available to report Cisco-related misconduct: ethics@cisco.com or 1-800-553-2447
- Disciplinary Actions: Any violation of this Code may result in disciplinary action, which may include verbal or written warnings, suspension, termination, as well as legal action depending on the severity of the offense. We take compliance seriously, and any breach undermines our shared values and business reputation.
- Leadership and Ethical Responsibility: Every individual is responsible for upholding this Code. However, leadership plays a crucial role in fostering a culture of compliance and ethical behavior. Leaders serve as role models of ethical behavior, support open reporting environment while ensuring adequate resources for ethical training, awareness, and policy enforcement. All managers are responsible for ensuring their teams complete annual Code of Conduct Acknowledgment and that compliance records are up to date.
- IP Protection: Crystal Networks strictly prohibits the distribution of counterfeit Cisco products or unauthorized use of Cisco Intellectual property. All products must be sourced through Cisco-authorized channels. Suspected brand violation must be reported to Cisco Brand Protection.
Conclusion
By adhering to this Code of Conduct, we collectively maintain an ethical, compliant, and trustworthy environment where bribery, corruption, and misconduct are actively prevented. We also affirm our commitment to Cisco’s Partner Code of Conduct and expect all employees involved in Cisco-related business to uphold Cisco’s values of Integrity, compliance, and fair dealings.
Our integrity builds our reputation– and our reputation is the key to our long-term success.